{"id":23973,"date":"2024-07-15T12:35:38","date_gmt":"2024-07-15T10:35:38","guid":{"rendered":"https:\/\/pjama.eu\/soutien\/"},"modified":"2026-03-26T15:23:54","modified_gmt":"2026-03-26T14:23:54","slug":"soutien","status":"publish","type":"page","link":"https:\/\/pjama.eu\/fr\/soutien\/","title":{"rendered":"Soutien au Pjama"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbgcid-5eef58f4-760a-49fb-ad33-042d93415a96″ da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-5eef58f4-760a-49fb-ad33-042d93415a96%22:%91%22background_color%22%93}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_heading title=\u00a0\u00bbSoutien Pjama : Votre Centre d'Assistance\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#D35917″ title_font_size=\u00a0\u00bb40px\u00a0\u00bb title_font_size_tablet=\u00a0\u00bb40px\u00a0\u00bb title_font_size_phone=\u00a0\u00bb25px\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_heading][et_pb_heading title=\u00a0\u00bbComment pouvons-nous vous aider avec vos produits Pjama ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#F8F8F8″ title_font_size=\u00a0\u00bb75px\u00a0\u00bb title_font_size_tablet=\u00a0\u00bb75px\u00a0\u00bb title_font_size_phone=\u00a0\u00bb40px\u00a0\u00bb 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Bienvenue sur l’espace de soutien Pjama. Retrouvez ici toute l’assistance n\u00e9cessaire pour vos produits : d\u00e9pannage des alarmes DryGuardians, conseils d’utilisation pour l’\u00e9nur\u00e9sie et aide pour vos v\u00eatements de nuit. <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbc9cfaba2-2263-4f35-8227-8d16ca8bd1cc\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb max_width=\u00a0\u00bb700px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||||true|false\u00a0\u00bb custom_padding=\u00a0\u00bb60px|60px|60px|60px|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb30px|15px|30px|15px|true|true\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset3″ box_shadow_vertical=\u00a0\u00bb24px\u00a0\u00bb box_shadow_blur=\u00a0\u00bb72px\u00a0\u00bb box_shadow_spread=\u00a0\u00bb-12px\u00a0\u00bb box_shadow_color=\u00a0\u00bbrgba(0,0,0,0.12)\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bb73121f80-a3ef-4484-8763-c3f18e3c56d2″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#003566″ open_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb toggle_icon=\u00a0\u00bb||fa||900″ icon_color=\u00a0\u00bb#003566″ use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb module_class=\u00a0\u00bbmy_accordion\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bb73efbc9d-37bf-4f75-b3d8-498640ef079f\u00a0\u00bb toggle_text_color=\u00a0\u00bb#111111″ toggle_font=\u00a0\u00bb–et_global_body_font|–et_global_heading_font_weight|||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb18px\u00a0\u00bb toggle_line_height=\u00a0\u00bb1.3em\u00a0\u00bb body_font=\u00a0\u00bb–et_global_body_font|–et_global_heading_font_weight|||||||\u00a0\u00bb body_text_color=\u00a0\u00bbrgba(0,0,0,0.64)\u00a0\u00bb body_font_size=\u00a0\u00bb11px\u00a0\u00bb body_line_height=\u00a0\u00bb1.75em\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ toggle_font_size_tablet=\u00a0\u00bb15px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb14px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb body_font_size_tablet=\u00a0\u00bb15px\u00a0\u00bb body_font_size_phone=\u00a0\u00bb11px\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0.08)\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-36fd78a7-34bc-404d-873c-dafa34efaae5%22:%91%22quote_icon_color%22,%22icon_color%22,%22open_toggle_text_color%22%93,%22gcid-f2943306-fa6c-45f0-b632-5fc00151366a%22:%91%22icon_color%22,%22open_toggle_text_color%22%93,%22gcid-3e0ae39b-d026-4173-b444-0c785917aeff%22:%91%22body_text_color%22%93,%22gcid-828accbb-1ed2-407d-95be-20ab4e191566%22:%91%22border_color_all%22%93}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″][et_pb_accordion_item title=\u00a0\u00bbSoutien Pjama : Mon alarme ne r\u00e9pond pas, que faire ?\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb icon_color=\u00a0\u00bb#D35917″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bb550abe5c-b505-4d6b-adc7-570bd7cc1217″ body_font_size=\u00a0\u00bb11px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Essayez de coupler le capteur et le haut-parleur en appuyant simultan\u00e9ment sur les boutons de volume et de tonalit\u00e9 du haut-parleur pendant 3 secondes. Ensuite, court-circuitez les boutons du capteur avec un objet m\u00e9tallique ou placez une goutte d’eau sur la zone du capteur si vous avez un capteur sans boutons. <\/span><\/p>\n

<\/span>Le haut-parleur indique que l’appairage a r\u00e9ussi en \u00e9mettant le signal d’alarme.<\/span><\/p>\n

<\/span>Instructions d’appariement<\/span><\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbSupport Pjama : Pourquoi mon alarme se d\u00e9clenche-t-elle souvent ? \u00a0\u00bb icon_color=\u00a0\u00bb#D35917″ _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Pour le capteur autonome Pjama DryGuardians (capteur sans boutons) :<\/b>
\n<\/span>Faites une petite fente et placez le capteur dans un prot\u00e8ge-slip. Cela permet d’\u00e9viter que le capteur n’entre en contact direct avec la sueur et garantit un positionnement correct. <\/span><\/p>\n

Pour le capteur d’alarme Pjama DryGuardians (capteur avec boutons) :<\/b>
\n<\/span>Plusieurs facteurs peuvent affecter l’alarme pipi au lit. Veuillez contacter notre \u00e9quipe d’assistance avec les informations suivantes, et nous vous aiderons : <\/span><\/span><\/span><\/p>\n

Num\u00e9ro de commande :<\/p>\n

Nom de l’ordre :<\/p>\n

Description du probl\u00e8me :<\/p>\n

Contacter le service de soutien Pjama
<\/span><\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bb\u00c9change Pjama : Comment changer la taille de mon article ?\u00a0\u00bb icon_color=\u00a0\u00bb#D35917″ _builder_version=\u00a0\u00bb4.27.5″ _module_preset=\u00a0\u00bb550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

T\u00e9l\u00e9charger le Formulaire de retour<\/span><\/a> et indiquez les articles que vous souhaitez \u00e9changer. Veuillez indiquer \u00ab\u00a0\u00e9change\u00a0\u00bb dans le champ des commentaires. Placez les produits et le formulaire de retour dans un colis et envoyez-le \u00e0 l’adresse indiqu\u00e9e sur le formulaire.<\/p>\n

Visitez la boutique en ligne de Pjama pour passer une nouvelle commande pour le produit d\u00e9sir\u00e9.<\/p>\n

D\u00e8s r\u00e9ception des produits, nous proc\u00e9derons au remboursement int\u00e9gral des articles et des frais d’exp\u00e9dition initiaux, g\u00e9n\u00e9ralement dans les 14 jours suivant la r\u00e9ception.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbRetour Pjama : Proc\u00e9dure de retour et formulaire\u00a0\u00bb icon_color=\u00a0\u00bb#D35917″ _builder_version=\u00a0\u00bb4.27.5″ _module_preset=\u00a0\u00bb550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Pour retourner un produit, t\u00e9l\u00e9chargez et remplissez le formulaire de retour<\/a>. Il est important d’inclure le formulaire de retour dans le colis. Les produits non utilis\u00e9s sont g\u00e9n\u00e9ralement rembours\u00e9s int\u00e9gralement dans les 14 jours suivant leur r\u00e9ception. <\/span><\/p>\n

Les frais d’exp\u00e9dition et les m\u00e9thodes de retour sont \u00e0 la charge des clients, tandis que l’entreprise couvre les frais d’exp\u00e9dition initiaux et les rembourse avec les produits.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbAssistance Pjama : D\u00e9lais de remboursement des retours\u00a0\u00bb icon_color=\u00a0\u00bb#D35917″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bb550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Les produits non utilis\u00e9s sont g\u00e9n\u00e9ralement rembours\u00e9s dans les 14 jours suivant la r\u00e9ception des articles retourn\u00e9s.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEntretien et Soutien Pjama : Comment laver et s\u00e9cher vos v\u00eatements ?\u00a0\u00bb icon_color=\u00a0\u00bb#D35917″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bb550abe5c-b505-4d6b-adc7-570bd7cc1217″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n